For Online Computer Support, Ask a Computer Technician
Hello Eddie - My name is ***** ***** I will try to help you. I can walk you through a factory reset where we can reset your computer to the state it was when you purchased it. Is that something that you would like to do ?
Hello - A factory reset will unfortunately result in a lose of files. I will opt out to give another expert a chance to answer.
Hi, if this is a laptop, please do this:
Press and HOLD down the Power button for atleast 30 seconds (even after the screen has switched off), and then release the button.
Next, press the Power button one more time to turn the laptop back on - does it boot up all right now?
Please let me know. Thank you.
Okay; let me open this up to our other experts now. Thank you.
Hello. My name is ***** ***** I will be assisting you today.
Are you able to get to the login screen or does it get stuck on the blue screen with spinning dots everytime you power it off/on?
You can't enter the password ***** it says incorrect or you can't type at all?
Can you try turning it off/on until you can login?
Alternate option is to press F8 repeatedly on startup and then we can do a refresh of your computer, which will keep your files however all the programs will be removed and need to be reinstalled.
Try F10 on startup, what are the options.
Then try F1 and what are the options here?
Try F1 repeatedly again, I would expect it to take you to a different menu screen.
hmmm. I think we are stuck with trying to get logged in if at all possible..... without booting from a CD and backing up files which could be hard to walk through.
We'll that would work in theory, however we would still have to get F1 or F8 to work to be able to restore the PC.
Unless you have recovery CDs that came with the computer.
It appears you got to the recovery partition. Now if you go through these steps and it mentions your old files will be saved to C:\Windows.old
You can go ahead and reload Windows now; it'll be Windows 7 probably.
Try plugging the keyboard mouse into diff ports to see if you can get them working then go continue.
It's probably because it's wireless and the generic drivers at this point can't handle the wireless devices. No wired keyboard around somewhere?
does it come to that screen every boot up ?
hmm and the other time whats it do
ok sounds good
hello, whats the status?
If you can get to the login screen let me know, otherwise we would have to burn a DVD to get this thing restored.
I'm sorry I can't be of more help. It might be easier and better outcome if you had someone local look at it as they would then be able to recover your files then reinstall the operating system.
If you somehow get it to login, I could then be more of help and get this resolved.