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Hi, and thank you for asking your question.
It looks like your security program might be blocking access to the WD Cloud drives on your system now.
May I set up a quick, secure remote session (no extra charge) to check the issue now?
Please reply back to me below. Thank you.
Hi again, please accept my sincere apologies for the delay in getting back to you - I had gone off for the day when you replied back to me. I'll be available throughout the day today; kindly leave me a reply when you get this, and we will take the issue further. Thank you.