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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a problem.... about 3 weeks ago I could see my WD

Customer Question

I have a problem.... about 3 weeks ago I could see my WD Cloud drives in File Explores then on day I couldn't see them anymore. The other computers in my network see's them fine but this Windows 10 computer does not. What could have happened?
Thanks,
Roger
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

It looks like your security program might be blocking access to the WD Cloud drives on your system now.

May I set up a quick, secure remote session (no extra charge) to check the issue now?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.
that would be ok
Customer: replied 1 year ago.
Hello
Expert:  Bryan replied 1 year ago.

Hi again, please accept my sincere apologies for the delay in getting back to you - I had gone off for the day when you replied back to me. I'll be available throughout the day today; kindly leave me a reply when you get this, and we will take the issue further. Thank you.