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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a problem.... about 3 weeks ago I could see my WD

Customer Question

I have a problem.... about 3 weeks ago I could see my WD Cloud drives in File Explores then on day I couldn't see them anymore. The other computers in my network see's them fine but this Windows 10 computer does not. What could have happened?
Submitted: 10 months ago.
Category: Computer
Expert:  Barun replied 10 months ago.

Hi, and thank you for asking your question.

It looks like your security program might be blocking access to the WD Cloud drives on your system now.

May I set up a quick, secure remote session (no extra charge) to check the issue now?

Please reply back to me below. Thank you.

Customer: replied 10 months ago.
that would be ok
Customer: replied 10 months ago.
Expert:  Barun replied 10 months ago.

Hi again, please accept my sincere apologies for the delay in getting back to you - I had gone off for the day when you replied back to me. I'll be available throughout the day today; kindly leave me a reply when you get this, and we will take the issue further. Thank you.