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Hi, Im Tim and will do my best to help. Is this happening in a dorm or apartment like place? can you do some data gathering for me? Open u[ a command prompt---> Start go to the run line---> type in "cmd" Then in that command propy box type in with out quotes "ping www.google.com -t"
Let that run for a few hours and hit ctrl+c to stop it, copy in the last few lines where it is stating Max, Min, Average and packet loss and report it back here.