My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Have you tried resetting IE?
Besides, does issue pop when you work on different browser?
waiting for your reply
If you are not good in computers, please click below link, download and run remote desktop utility as it helps to connect your machine and can work with you in real time
If you are ready please download and install tool from below link
1: Click Above link
2: Click I Agree button
3: Click Download
4: Double click downloaded file to run
Are you still there.
I want you to reset IE and see if problem solves..
You may please do this activity to reset IE
1: Open Run windows (press Window key and r button on Keyboard)
2: On Run window, type inetcpl.cpl press enter key
3: Click Advanced Tab > Click Restore Advanced settings > Click Reset
4: Press Apply
Close IE and reopen
See if that solves issue
Please update status