For Online Computer Support, Ask a Computer Technician
when you try to log in there should be a place for lost password
if you click that it will send you an email or text message to allow you to change your password
i can walk through it with you over the phone or log in remotely if you have a computer if you want to pay a little bit more.
this stuff is usually easier on a computer and then you can use the new password ***** the phone