Hello Chantel, my my name is ***** ***** I will do my best to assist you.
Can you tell me the name brand of the camera box ?
Also, is there a specific software you used to access the camera box, and if so, does it have a name also?
Hi.. resetting the password ***** be accomplished through a factory reset.
There is a very specific procedure you need to go through.
First, you will need this software. http://overseas.hikvision.com/us/DownloadAgreement.aspx?c_kind=34&c_kind2=36&c_kind3=82&id=1946&iframe=true&width=760&height=400
Once you have downloaded and installed that software. Please watch the short video below as this will show you what to do next.
And this is the email you need to send the full model / serial number string that you copy and paste from the software as shown in the video.
Once thats done, they will email you back with the reset code you need. Which the rest of the video shows you how to use to reset the password.
if you have any further questions or concerns, let me know.
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
This is Dustin, I had sent you the steps you needed to follow in order to default the password ***** reset it.
Were you able to make progress with the password *****?