How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a logisys computer

Customer Question

I have a logisys computer
Submitted: 10 months ago.
Category: Computer
Expert:  Cody replied 10 months ago.

Can you tell me more on what is going on?

Expert:  Cody replied 10 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

Customer: replied 10 months ago.
Cody. I have had no help from Just Answer. I did not get help last night and this am, in order to continue the "support", I had to pay again. If you can help me now, thats great. Sorry to be crabby, but this is turning into a long drawn out issue and I can't sit by the computer all day. thanks if you can help:
Here's what is happening. Someone hit a button on the tower that seems to have changed the boot device priority. I know how to get to the set up area and find the place to reset this. Here are my 3 options:
[SATA:SS-ST1000DM] [removable device] and [CDROM:3M-HL-DT-ST] I don't have a removable device and I'm not trying to get into the CDROM, so it must be the SATA... How do I get the parenthesis to go away do it is not disabled? thanks
Expert:  Cody replied 10 months ago.

can you take a picture of the monitor?

Should be instructions on the right as to how to navigate thru it.

Customer: replied 10 months ago.
ok. I'll take a picture. There are instructions on the right but not how to make the parentheses go away. how do I send the photo to you?
Expert:  Cody replied 10 months ago.

You can attach it here, there will be a spot near the chat window to attach it.

Customer: replied 10 months ago.
Here it is:
Expert:  Cody replied 10 months ago.

They are all in brackets, it doesn't appear they are disabled.

Customer: replied 10 months ago.
hmmm, is the SATA the 1st priority I should have? because I still get the same screen when I save and exit: reboot and select proper boot device
Expert:  Cody replied 10 months ago.

Yes that is your hard drive.

Hard drive may have gone bad, can you open up your computer and reseat the hard drive?

Related Computer Questions