For Online Computer Support, Ask a Computer Technician
I'm sorry about the issue. Was it working previously? Or is this the first time you are trying to connect the phone to the computer?
When you connect the phone to the computer, does it show anything different on the phone (swipe down from the top to check)?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,