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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9256
Experience:  Computer Technician
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Trying to move photos/videos from Samsung Note 3 running

Customer Question

Trying to move photos/videos from Samsung Note 3 running Android 5.0, Kernel 3.4.0 to MacBook Pro MacOS 10.10.5. Used to mount like a hard disk; at least one of the operating systems updated since last time it worked; Now doesn't. What is the magic trick?

Submitted: 10 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 10 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try this please>Download and install the Android transfer program

https://www.android.com/filetransfer/

Then connect the Samsung to your Mac.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!