Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer a phone call or remote session to make things quicker and easier.
Sorry you are having problems.
Which model of ipod?
Please let me know if that does not work
This tool will help you figure out the type of ipod.