How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I cant turn up the volume on my hp laptop

Customer Question

i cant turn up the volume on my hp laptop
Submitted: 10 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 10 months ago.

Hello and thank you for choosing JUSTANSWR.com

.

What are you trying to listen to, that you want to change the volume on?

Are you watching a YouTube video? Are you using a Media player to listen to a MP3? Are you trying to play a game with sound?

.

Knowing what you are trying to do will help narrow down what the cause of the issue is.

Customer: replied 10 months ago.
you tube video
Expert:  Quiksilver07070 replied 10 months ago.

Okay, thank you.

.

You tube videos have their OWN volume slider on the video player.

.

Have you turned this volume up all the way?

Customer: replied 10 months ago.
no i dont know where to. and ive tried turning up when not on you tube at the bottom rt and it wont
Expert:  Quiksilver07070 replied 10 months ago.

Hmm interesting......i think maybe i need to check your settings. make sure somethign is not turned off.

.

Would you be willing to have a REMOTE SESSION?

Customer: replied 10 months ago.
whats a remote session
Expert:  Quiksilver07070 replied 10 months ago.

Its where i connect to your computer and i can see your screen at the same time you are, and I can control your mouse and keyboard....so i can check the settings and i can show you where to look for the volume in youtube. And if anything is wrong, i will show you.

.

Customer: replied 10 months ago.
thats fine
Expert:  Quiksilver07070 replied 10 months ago.

Great, i will send the offer, and after you accept the offer, i will give you the link for us to connect in a remote session.

Customer: replied 10 months ago.
yeah its not worth 29 bucks i just signed up .. im not satified with this
Expert:  Quiksilver07070 replied 10 months ago.

Okay. I will OPT-OUT for another expert to help for that price...Best of Luck.

Expert:  IT Miro replied 10 months ago.

Hello! My name is*****

If the problem is still there, I can remotely connect to your computer and check the issue at no additional cost.

Let me know when you are available.

Related Computer Questions