Hello and thank you for choosing JUSTANSWR.com
What are you trying to listen to, that you want to change the volume on?
Are you watching a YouTube video? Are you using a Media player to listen to a MP3? Are you trying to play a game with sound?
Knowing what you are trying to do will help narrow down what the cause of the issue is.
Okay, thank you.
You tube videos have their OWN volume slider on the video player.
Have you turned this volume up all the way?
Hmm interesting......i think maybe i need to check your settings. make sure somethign is not turned off.
Would you be willing to have a REMOTE SESSION?
Its where i connect to your computer and i can see your screen at the same time you are, and I can control your mouse and keyboard....so i can check the settings and i can show you where to look for the volume in youtube. And if anything is wrong, i will show you.
Great, i will send the offer, and after you accept the offer, i will give you the link for us to connect in a remote session.
Okay. I will OPT-OUT for another expert to help for that price...Best of Luck.
Hello! My name is*****
If the problem is still there, I can remotely connect to your computer and check the issue at no additional cost.
Let me know when you are available.