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Hi there. My name is***** will be my pleasure to assist you with this. This can be done, but it is a bit complicated. I will provide step by step instructions, in the hopes that it will help.
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I'm afraid that I am unable to answer that. I am independent contractor for JustAnswer.com and I do not have access to billing information.
May I ask, do you have data on the hard drive that you need to keep? The process for removing the hard drive password ***** partitioning and formatting, meaning that you will lose all data on the drive. Is that acceptable?
Ok, I understand. So the first step should be to copy all of those files somewhere else. It's always a good idea to have copies of your important files in more than one place anyway. There are a number of free cloud based storage options available to you. Google Drive, Microsoft One Drive, and DropBox are a few that come to mind. They offer a limited amount of storage free and allow you to purchase more if needed. You can click on the links each for more information and for instructions on copying over your files.
May I ask what type of computer you have? There may possibly be a way to remove the password ***** affecting the contents of the drive.
Are you still with me?
I do apologize but i need to step away from the computer for a bit so I am going to "opt-out" and open your question up to other experts. Have a very pleasant day!
Hello. My name is Michael. I will be helping you with your question today.
If you have already done a complete recovery, then you may have already deleted any files on the computer.
If you think these are "BIOS" passwords - like a password ***** comes up as soon as you boot up the computer, but before Windows even starts booting, we may have to do something special to clear those. If that's the case, we will need the exact model number of the computer and exactly what you are seeing on your screen (including any error code that it is giving you).