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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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This is ***** my password to my external hard drive
,

Customer Question

Customer: hi this is ***** ***** for got my password ***** my external hard drive
JA: Thanks. Can you give me any more details about your issue?
Customer: it is a WD MY PASSPORT EXTERNAL HARD DRIVE BUT I CANT GET IN IT
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Computer
Customer: replied 10 months ago.
i paid for an answer then the chat stopped why ?
Expert:  Viet - Computer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Can you please check on the WD MY PASSPORT external hard drive device for any model number?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
does not show a model number
Expert:  Viet - Computer Tech replied 10 months ago.

Is it okay to reset the external hard drive fresh, like brand-new?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
acer windows xp
Expert:  Viet - Computer Tech replied 10 months ago.

Is it okay to reset the external hard drive fresh, like brand-new?

Can I connect remotely to your computer, so I can fix the issue directly on your computer for you?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
sure connect
Expert:  Viet - Computer Tech replied 10 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=400a19ff-4753-474b-9eda-007da057658f&Type=Java

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 10 months ago.

I'm sorry; let me open the issue to other experts. Thank you.

Expert:  Richard replied 10 months ago.

Hi there and welcome

Do you still need assistance with this?