I'm sorry about the issue. Can you please check on the WD MY PASSPORT external hard drive device for any model number?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Is it okay to reset the external hard drive fresh, like brand-new?
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
Can I connect remotely to your computer, so I can fix the issue directly on your computer for you?
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I'm sorry; let me open the issue to other experts. Thank you.
Hi there and welcome
Do you still need assistance with this?