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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My internet was hacked (password has been change) but need

Customer Question

my internet was hacked (password ***** been change) but need instructions on how to get rid of the hacker icons like iMediaShareLite (Ryan's iPhone)
Submitted: 10 months ago.
Category: Computer
Expert:  GeekGal replied 10 months ago.

Hi there. My name is***** will be my pleasure to assist you with this.

Expert:  GeekGal replied 10 months ago.

Please give me just a moment to review your notes.

Expert:  GeekGal replied 10 months ago.

Please click on start, then settings, and contorl panel. Let me know when you are ther please.

Expert:  GeekGal replied 10 months ago.

Are you still with me?

Expert:  GeekGal replied 10 months ago.

It appears that you are offline. I will "opt-out" so other experts will be able to assist you if I am not online when you return. Have a good evening!

Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computer hacked.

Let me know when you are ready so that i can check and remove the hacked software or any malware found