Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, please try one of those solutions :
First ask the user for the password ***** make sure the CAPS lock and NUM lock keys are off, then try the password *****'ve been using
Solution 1 : Using the Administrator Account
1- Start or restart your computer and press "F8" while the computer boots up. The Advanced Boot Options screen appears.
2- Scroll down to "Safe Mode" with the arrow keys on the keyboard and press "Enter." Your computer starts in Safe Mode.
3-Click on the "Administrator" account that appears on the Windows logon screen
4-Click on "Start" and "Control Panel".
5-You will enter "All Control Panel Items", then click" User Accounts"
6-Then click"Manage Another account" as following.
7-Choose the account which you want to reset the password.
8-Click "Change the password" as following
9-Type a new password ***** that account.
If you don't see the Administrator account then you will need to creat one :
restart your computer and press "F8" Scroll down to "Safe Mode with command prompt", a black box will appear, please type :
net user Administrator /active:yes (and click enter)
now restart your computer and follow the previous steps.
Solution 2 : Bypass Windows 7 password
1-Insert your windows 7 disc and restart your computer, and Boot off the Windows disk and select the “Repair your computer” option from the lower left-hand corner.
2-Follow through until you get to the option to open the Command Prompt, which you’ll want to select.
3-type in the following command :
copy c:\windows\system32\sethc.exe c:\ (click enter)
copy c:\windows\system32\cmd.exe c:\windows\system32\sethc.exe (click enter)
4-Now reboot the computer.
5-Once you get to the login screen, hit the Shift key 5 times, and you’ll see an administrator mode command prompt.
6-type the following command :
net user LOGIN_USERNAME YOUR_NEW_PASSWORD
example : net user jack acer2015
7-Now you can login with your new password
If you don't have the windows 7 disk please watch this short video on youtube : https://www.youtube.com/watch?v=qWLZPsyp0Gc
Solution 3 :
Go to this website : www.pogostick.net/~pnh/ntpasswd/ and click bootdisk the top of the page then download the file : cd110511.zip (MAKE SURE YOU UNZIP This FILE), now burn this file into ablank CD or DVD, for this you can use imgburn software : www.imgburn.com after you burn the file, insert the disk, then follow the instructions in this tutorial video to remove the password
Hope this help, if you need further help please let me know and i will gladly continue to help