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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Upgraded to windows 10 but it didn't work so I tried to

Customer Question

Upgraded to windows 10 but it didn't work so I tried to reset my computer to the just before the upgrade. Didn't work. Finally figured a way get to your website and downloaded 10 directly from there. Says it downloaded but when my computer comes on it still shows 7 I can't get the desktop and get on!y a blue screen. I want wndows 7back.
Submitted: 10 months ago.
Category: Computer
Expert:  Martin replied 10 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

Do you have any type of access to the computer now or just a blue screen with an error?

If so, what error do you see, or what's on the screen?

Please reply using the box below.

Regards,
Martin