Hello Jean, my name is ***** ***** I'll be happy to assist you today.Have you tried unplugging the monitor cable and plugging it back in? Otherwise, it might not be connected completely. Please ensure the connector screws are tightened to the computer.
Yes I am.
If you were to look at a photo on your computer, do you still have colors that are awry?
Ok thank you. That does make sense. It sounds like the red channel of is out on either your graphics card, monitor cable or monitor.To pinpoint the faulty hardware, do you have another monitor you could connect to your computer or another computer you can connect your monitor to? Or even another monitor cable?
You could even try connecting your computer to a TV, if necessary.
Probably the cable or the monitor.
I will keep this request open and you can respond at your will. If I don't get back to your immediately, it is probably because I'm driving home but I will respond ASAP.
Just Answer would be the best route. I also receive mobile updates when a reply is posted, so I'll know right away. I am located in Central Time.
Whichever is most convenient for you.Sounds good. I look forward to hearing back from you. Thanks, Jean.
Now when you switched monitors, did you use the same video cable or a different one?
If you did not use the same cable, there is a possibility that the issue is still with the cable and not the monitor. If it is indeed the monitor, you can attempt to do a factory reset (there should be an option within the menu on the monitor) and this may fix the issue, but it sounds like the red channel is burnt out.Otherwise, I'm glad to see the issue has been isolated. If I have been of assistance to you, please kindly rate me. Thanks, Jean!
Hello, Jean. If the problem has been resolved, please kindly rate my service. If not, please let me know and I'd be happy to continue assisting further.
Thanks and have a great day!