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Breland
Breland, Sr. IT Administrator
Category: Computer
Satisfied Customers: 43
Experience:  Microsoft Certified Professional
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The monitor will display only grey and tones; red and yellow

Customer Question

The monitor will display only grey and green tones; red and yellow are gone
Submitted: 11 months ago.
Category: Computer
Expert:  Breland replied 11 months ago.

Hello Jean, my name is ***** ***** I'll be happy to assist you today.

Have you tried unplugging the monitor cable and plugging it back in? Otherwise, it might not be connected completely. Please ensure the connector screws are tightened to the computer.

Customer: replied 11 months ago.
After tightening the connections, there is no change
Customer: replied 11 months ago.
For example, when using Word, trying to change the color of the type, the colors displayed are only blue, yellow, green and shades of black or grey, no red
Customer: replied 11 months ago.
are you there?
Expert:  Breland replied 11 months ago.

Yes I am.

Customer: replied 11 months ago.
Did I make the problem clear for you?
Expert:  Breland replied 11 months ago.

If you were to look at a photo on your computer, do you still have colors that are awry?

Customer: replied 11 months ago.
There are no reds in any other programs on the computer including Picassa and photos
Customer: replied 11 months ago.
Or, of course, colors derived from red
Expert:  Breland replied 11 months ago.

Ok thank you. That does make sense. It sounds like the red channel of is out on either your graphics card, monitor cable or monitor.

To pinpoint the faulty hardware, do you have another monitor you could connect to your computer or another computer you can connect your monitor to? Or even another monitor cable?

Expert:  Breland replied 11 months ago.

You could even try connecting your computer to a TV, if necessary.

Customer: replied 11 months ago.
I do, actually all of the above. Which is most probably?
Expert:  Breland replied 11 months ago.

Probably the cable or the monitor.

Customer: replied 11 months ago.
OK, it will take me a little while to exchange the monitor. How should I get back to you?
Expert:  Breland replied 11 months ago.

I will keep this request open and you can respond at your will. If I don't get back to your immediately, it is probably because I'm driving home but I will respond ASAP.

Customer: replied 11 months ago.
Should I keep Just Answer on or is there a more direct route to get to you and when? You are Pacific time? We are eastern.
Expert:  Breland replied 11 months ago.

Just Answer would be the best route. I also receive mobile updates when a reply is posted, so I'll know right away. I am located in Central Time.

Customer: replied 11 months ago.
Alternatively we can complete this tomorrow
Customer: replied 11 months ago.
OK, I will try to test these reconfigurations and see what happens.Thanks
Jean
Expert:  Breland replied 11 months ago.

Whichever is most convenient for you.

Sounds good. I look forward to hearing back from you. Thanks, Jean.

Customer: replied 11 months ago.
Exchanging the monitor seems to have cured the problem.
Thanks.
Expert:  Breland replied 11 months ago.

Now when you switched monitors, did you use the same video cable or a different one?

Expert:  Breland replied 11 months ago.

If you did not use the same cable, there is a possibility that the issue is still with the cable and not the monitor. If it is indeed the monitor, you can attempt to do a factory reset (there should be an option within the menu on the monitor) and this may fix the issue, but it sounds like the red channel is burnt out.

Otherwise, I'm glad to see the issue has been isolated. If I have been of assistance to you, please kindly rate me. Thanks, Jean!

Expert:  Breland replied 10 months ago.

Hello, Jean. If the problem has been resolved, please kindly rate my service. If not, please let me know and I'd be happy to continue assisting further.

Thanks and have a great day!

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