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Breland
Breland, Sr. IT Administrator
Category: Computer
Satisfied Customers: 43
Experience:  Microsoft Certified Professional
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The monitor will display only grey and tones; red and yellow

Customer Question

The monitor will display only grey and green tones; red and yellow are gone
Submitted: 1 year ago.
Category: Computer
Expert:  Breland replied 1 year ago.

Hello Jean, my name is ***** ***** I'll be happy to assist you today.

Have you tried unplugging the monitor cable and plugging it back in? Otherwise, it might not be connected completely. Please ensure the connector screws are tightened to the computer.

Customer: replied 1 year ago.
After tightening the connections, there is no change
Customer: replied 1 year ago.
For example, when using Word, trying to change the color of the type, the colors displayed are only blue, yellow, green and shades of black or grey, no red
Customer: replied 1 year ago.
are you there?
Expert:  Breland replied 1 year ago.

Yes I am.

Customer: replied 1 year ago.
Did I make the problem clear for you?
Expert:  Breland replied 1 year ago.

If you were to look at a photo on your computer, do you still have colors that are awry?

Customer: replied 1 year ago.
There are no reds in any other programs on the computer including Picassa and photos
Customer: replied 1 year ago.
Or, of course, colors derived from red
Expert:  Breland replied 1 year ago.

Ok thank you. That does make sense. It sounds like the red channel of is out on either your graphics card, monitor cable or monitor.

To pinpoint the faulty hardware, do you have another monitor you could connect to your computer or another computer you can connect your monitor to? Or even another monitor cable?

Expert:  Breland replied 1 year ago.

You could even try connecting your computer to a TV, if necessary.

Customer: replied 1 year ago.
I do, actually all of the above. Which is most probably?
Expert:  Breland replied 1 year ago.

Probably the cable or the monitor.

Customer: replied 1 year ago.
OK, it will take me a little while to exchange the monitor. How should I get back to you?
Expert:  Breland replied 1 year ago.

I will keep this request open and you can respond at your will. If I don't get back to your immediately, it is probably because I'm driving home but I will respond ASAP.

Customer: replied 1 year ago.
Should I keep Just Answer on or is there a more direct route to get to you and when? You are Pacific time? We are eastern.
Expert:  Breland replied 1 year ago.

Just Answer would be the best route. I also receive mobile updates when a reply is posted, so I'll know right away. I am located in Central Time.

Customer: replied 1 year ago.
Alternatively we can complete this tomorrow
Customer: replied 1 year ago.
OK, I will try to test these reconfigurations and see what happens.Thanks
Jean
Expert:  Breland replied 1 year ago.

Whichever is most convenient for you.

Sounds good. I look forward to hearing back from you. Thanks, Jean.

Customer: replied 1 year ago.
Exchanging the monitor seems to have cured the problem.
Thanks.
Expert:  Breland replied 1 year ago.

Now when you switched monitors, did you use the same video cable or a different one?

Expert:  Breland replied 1 year ago.

If you did not use the same cable, there is a possibility that the issue is still with the cable and not the monitor. If it is indeed the monitor, you can attempt to do a factory reset (there should be an option within the menu on the monitor) and this may fix the issue, but it sounds like the red channel is burnt out.

Otherwise, I'm glad to see the issue has been isolated. If I have been of assistance to you, please kindly rate me. Thanks, Jean!

Expert:  Breland replied 1 year ago.

Hello, Jean. If the problem has been resolved, please kindly rate my service. If not, please let me know and I'd be happy to continue assisting further.

Thanks and have a great day!