Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Marjorie.
It sounds like you may have been pursuing help through a different service. This is a paid online tech support service,
I can help you with the issue, but we have no prior records of any previous questions/problems under your account, so we'll have to start from the beginning.