How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Trying add a new hard drive to dvd or d: drive in system

Customer Question

Customer: trying add a new hard drive to dvd or d: drive in system
JA: Thanks. Can you give me any more details about your issue?
Customer: the computer is recognizing both hard drives as a c drive. I believe I need to make a change to the bios
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: one minute
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can we do a screen sharing session so I can evaluate the situation on your computer?

Customer: replied 11 months ago.
NO
I figured it out.All I needed to do is format the hard drive.Clarke Whitney
Expert:  Byron replied 11 months ago.

OK. Since you have it all figured out, you don't need me. Have a great evening.

Related Computer Questions