I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Okay, you may not know this but do you know if your computer has an external video card of it it's built into the motherboard?
Hello again. Are you ready for the remote session to begin?
Hello,Do you still need help with this?Thank you,Jason