How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 35381
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

2
, sure just 3 thiings now show on my monitor the dell

Customer Question

Customer: 2
JA: Thanks. Can you give me any more details about your issue?
Customer: sure just 3 thiings now show on my monitor the dell logo a message saying f Dell 12 options, F 12 options and a rectangular bar empty accept for a slight bit of blue. I have tried a lot to get the computer to turn on but nothing has worked.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: My pleasure
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the model of the Dell please?

Thank you

Customer: replied 1 year ago.
one second its an inspirion
Customer: replied 1 year ago.
desk top
Customer: replied 1 year ago.
do you need the tag number
Expert:  Richard replied 1 year ago.

Thank you

Can you remove the power cable to the computer and then hold the power button in for 60 seconds then release.

Then connect the power cable, turn it on and tell me if it then starts correctly please.

Customer: replied 1 year ago.
I did what you said. and then reconnected cable. Same old story
Expert:  Richard replied 1 year ago.

Thanks

Can you power it off.

Then power it on and keep tapping F8 until you get to a menu. Are you able to get to the menu?

Customer: replied 1 year ago.
by powering off you mean just turn computer off ie press the button
Expert:  Richard replied 1 year ago.

yes, you may need to hold the power button for a few seconds until it powers off

Customer: replied 1 year ago.
That did not work same screen is there
Expert:  Richard replied 1 year ago.

Thanks

If you press F12, when it informs you to, what options do you then see?

Customer: replied 1 year ago.
where did you go? ! please call(###) ###-####I will pay for the call
Expert:  Richard replied 1 year ago.

No where, I was waiting here the whole time when I gave my last instructions.

It is an additional service for a call, I have made the offer, please accept it and I can call

Related Computer Questions