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Hi there and welcome
Can you tell me the model of the Dell please?
Can you remove the power cable to the computer and then hold the power button in for 60 seconds then release.
Then connect the power cable, turn it on and tell me if it then starts correctly please.
Can you power it off.
Then power it on and keep tapping F8 until you get to a menu. Are you able to get to the menu?
yes, you may need to hold the power button for a few seconds until it powers off
If you press F12, when it informs you to, what options do you then see?
No where, I was waiting here the whole time when I gave my last instructions.
It is an additional service for a call, I have made the offer, please accept it and I can call