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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I get a popup telling me there is an update Quicken

Customer Question

I get a popup telling me there is an update for my Quicken software, but when I try to install, I get another popup telling me there is error status 0xc000012f. What should I do?
Submitted: 10 months ago.
Category: Computer
Expert:  Mr.Med replied 10 months ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Please opened C:\ProgramData\Intuit\Quicken\Inet\Common\patch\update and deleted the patchw32.dll file. reloaded Quicken and you will be prompted to download the update again and this time it should work

please let me know the results

Thank you

Customer: replied 10 months ago.
I don't understand your instructions. Please make each step I must do crystal clear!
Expert:  Mr.Med replied 10 months ago.

Open (this computer), navigate to your C drive, Go to ProgramData folder, Open Intuit, then Quicken, Open Inet, then Common, patch then update folder. find patchw32.dll file and delete it.

if you need further help please reply back to me

Thanks

Expert:  Mr.Med replied 10 months ago.

Has everything worked out, do you still need help please?