Hi, and thank you for asking your question.
Are you currently replying to me from the concerned laptop itself?
May I set up a quick, secure remote session (for a minimal fee) to check the issues for you?
Please reply back to me using the Reply box below. Thank you.
Please carry out the following steps when you are back online:
First off, RIGHT-CLICK on the Start button at the bottom-left, and select "Control Panel".
In the Control Panel, go to Programs > Uninstall a Program, and then uninstall your printer listed.
Next, download the following printer driver (for Windows 10):
Scroll down and click on the "Download" button, and then download and install the driver following the on-screen directions. This should do it.
If you need further assistance with this issue, please reply back using the box below.
Otherwise, if you could kindly click on (and submit) one of the star buttons at the top of this page to rate my service, I'd greatly appreciate it. Thank you.