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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows 7 PC; will not boot; will not boot from recovery

Customer Question

Windows 7 PC; will not boot; will not boot from recovery disc, or reinstallation disc.
Re-installation partially boots, but states no drivers, will not load drivers from disc labeled "drivers" provided at purchase.
No system image, no operating system identified.
what can I do to get Win7 to run?
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome

First, can you tell me the make and model of the computer please?

Customer: replied 10 months ago.
IbuyPower PC; intel 1.4g chip; purchased new August 2015; I am at a public library as the PC in questions' OS will not start
Expert:  Richard replied 10 months ago.

Thank you

The reinstallation disk, is it a full windows installation disk or is it a windows 7 upgrade disk? If your not sure, tell me what it says on the disk please.

Customer: replied 10 months ago.
I can access the disc's in question and call back later, approx 1-2 hours from now. what telephone # ***** I call?
Customer: replied 10 months ago.
not upgrade disc; reinstallation disc
Expert:  Richard replied 10 months ago.

I work online here, but send a message here (you can do it via your smartphone with the results please)

I need you at the PC anyway to do the steps

Customer: replied 10 months ago.
understood, the sick PC is at my home, any my phone is not "smart". hmmm I will attempt to recontact you later today.
Expert:  Richard replied 10 months ago.

Ok, before you go, is it an authentic windows installation disk or one you made?

Expert:  Richard replied 10 months ago.

And if you accept the phone request, I can call you at a home phone in 2 hours?

I made the request, if you want to do this, please accept it.