Hi there and welcome
First, can you tell me the make and model of the computer please?
The reinstallation disk, is it a full windows installation disk or is it a windows 7 upgrade disk? If your not sure, tell me what it says on the disk please.
I work online here, but send a message here (you can do it via your smartphone with the results please)
I need you at the PC anyway to do the steps
Ok, before you go, is it an authentic windows installation disk or one you made?
And if you accept the phone request, I can call you at a home phone in 2 hours?
I made the request, if you want to do this, please accept it.