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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 985
Experience:  MCSE, RHCE, IBM System X Server Certified
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Want to cancel the auto renewal of trend micro- purchased a

Customer Question

Customer: Want to cancel the auto renewal of trend micro- purchased a new laptop with security
JA: Thanks. Can you give me any more details about your issue?
Customer: Cancel my trend micro
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes-
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Computer
Expert:  arsufi2002 replied 11 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 11 months ago.

This is what you have to do...

1: Login into trend micro account

https://www.trendsecure.com/my_account/signin/login

2: Once you logged in successfully your homepage shows which account renews automatically

3: Near to that you can see a button which specifies "Disable Auto Renewal"

Clicking on it disables auto renewal

Note: If you don't know the Trend Micro Login credentials click below link to reset password. Enter your Mail ID and click Retrieve button. Open Mail Box, Inspect Mail from Trend Micro, once found you can see the link to reset password ***** login to Trend Micro Account

https://account.trendmicro.com/sso_utility/account/forgot_password?LANG=EN-US&theme=myaccount

Please let me know that status..

If you face any kind of trouble please reply, i am here to assist you

Thanks

Fiyaz

Expert:  arsufi2002 replied 11 months ago.

Hello sir,

Wish you a good day...

I would like to know the status of this call.

Is your problem resolved?

Did my suggestion helped..

Please answer

If you still have trouble, i will start a remote session and do the process for you

Regards,

Fiyaz

Expert:  arsufi2002 replied 10 months ago.

Dear sir,

I am still waiting for your reply

Please accept my answer if my suggestion was helpful

or reply if you still require any assistance

Thanks

Fiyaz

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