Hi, and thank you for asking your question.
Do you get any error when trying to print out using Mozilla Firefox now?
May I set up a quick, secure remote session (for a minimal fee) to check the issue now?
Please reply back to me using the Reply box below. Thank you.
Hi, my name is ***** ***** welcome to JustAnswer!
Unfortunately, once your account has been created there is no way to change your screen name. Here's the official statement from Electronic Arts (the owners of Pogo):
Unfortunately, it is not possible to change a Pogo Screen Name after an account has been created. In order to protect users from impersonators or to avoid confusion, once a Screen Name has been set, it cannot be changed.
Sadly, this is a firm policy and the company will not allow you to change your name for any reason. You can, however, create an entirely new account with a different name but I'm afraid that your points will still be associated with your old account.
I really wish I had better news for you. If you have any questions on this, just let me know and I'll be happy to help you in any way that I can.
And please remember to use the rating box to rate the answer at least 3 stars/OK service so that I receive credit for assisting you.
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Please disregard above answer.
Please accept our apologies; the previous replies by Chris were for another question, and got inadvertently posted on here - do let me know if you still need assistance with troubleshooting your printing issue with Firefox. Thank you.