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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 736
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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My kindle will not turn onto the text page evn though it is

Customer Question

My kindle will not turn onto the text page evn though it is fully charged, hope you can help.
Submitted: 11 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 11 months ago.

Hello and thank you for choosing JUSTANSWER.com

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Im sorry to hear you are having so much trouble with your kindle.....they are supposed to be easy to use.

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So I will do my very best to help you get this kindle back to working order, or tell you it is in need of repair.

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What app are you referring to when you say "will not turn onto the text page"?

Does it turn on at all? Can you unlock the screen, and get to the Home Menu with all the different Apps that are installed?

Customer: replied 11 months ago.
No. I cannot get to the menu. A yellow light is on where I lug in the charging cable and it almost look like the onoff button is stuck in too deep
Customer: replied 11 months ago.
When I press the on button, it flicers green, then nothing
Expert:  Quiksilver07070 replied 11 months ago.

Okay, So when you TRY to turn it on (ofcourse after it has been charging for few hours) all that happens is that the screen flickers green for a second or 2, and then goes black.

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I hate to be the bearer of bad news, but unfortunetly this kindle is toast.

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Are you able to RETURN it for a refund? How long ago did you purchase this kindle?

How long DID it work for....if at all?

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