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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying to put the computer online--it says 'an error

Customer Question

Customer: trying to put the computer online--it says 'an error occurred during port configuration. This operation is not supported.
JA: Thanks. Can you give me any more details about your issue?
Customer: Did you read what I wrote? What type of information are you looking for?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: sure
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
read the last entry
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
an error occurred during port configuration This operation is not supported"
Customer: replied 1 year ago.
Anyone here?
Customer: replied 1 year ago.
Anyone here? Anyone here? Anyone here? Anyone here?
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing JUSTANSWER.com

.

IM very sorry to hear you are having so much trouble trying to get online.

.

Can you give me some more information about what kind of computer that is giving you the problem? What is the make and model of that computer?

Customer: replied 1 year ago.
dell windows 8 I think--its not my computer
Customer: replied 1 year ago.
printer won't print--the computer says the printer is offline
Expert:  Quiksilver07070 replied 1 year ago.

Alrighty.......it sounds like the Printer Driver might need to be REinstalled.

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Or the printer is unplugged from the computer? Or the printer is turned off? Or the computer needs to be restarted.

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Which would you like to try first?

Customer: replied 1 year ago.
Printer has already been turned off and back on. It is on now. do you think it is the printer driver?
Expert:  Quiksilver07070 replied 1 year ago.

It could be.

.

Have you always been able to print normally with this Dell computer and this printer?

Customer: replied 1 year ago.
This problem happens ofter according to my wife--this is her's POS.
Customer: replied 1 year ago.
occurs
Customer: replied 1 year ago.
occurs often
Customer: replied 1 year ago.
Customer: replied 1 year ago.
anyone here again?
Expert:  Quiksilver07070 replied 1 year ago.

Yes i am here....i am thinking...... please be patient

Customer: replied 1 year ago.
forget it--I will reverse the charge on my credit card.
Expert:  Quiksilver07070 replied 1 year ago.

okay.....good bye

Expert:  Cody replied 1 year ago.

Can I offer you remote support to correct this, if you are still online and want to work on this.