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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was having issues with Windows 8.1 and did a Gateway

Customer Question

I was having issues with Windows 8.1 and did a Gateway Recovery which restored my computer to its original Windows Vista. Is there anyway to restore my computer to a recent bakup that I did prior to the recovery?
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi Mike. My name is***** you for your question and the opportunity to assist.

Was your recent backup a full system image created with a program like Acronis True Image

or another similar program?

Customer: replied 11 months ago.
My most recent backup prior to this issue was 12-01-2015 and I believe it was with internet explorer but not positive.
Expert:  Byron replied 11 months ago.

Unless your back up was made using third party software there won't be any way to return to Windows 8.1 without having and installation disk. Once Windows 8.1 is put back on the computer you'll be able to restore your backup.

Customer: replied 11 months ago.
If I download from a backup disc. I have located where I had done a recent full system backup will that work?
Expert:  Byron replied 11 months ago.

In order to restore a backup the software that created it needs to be running first.

That is usually accomplished by booting from a CD containing the restore program.

If you created a backup using Windows 8.1 backup utility then you'd need to have Windows 8.1

running on the computer to do the restore.

Do you have a Windows 8 or 8.1 install disk?

Customer: replied 11 months ago.
No. Can I go to windows store and find what I would need?
Customer: replied 11 months ago.
Hello anyone there..
Customer: replied 11 months ago.
42 mins no answer I will request a refund and will not be back.,.,
Expert:  Byron replied 11 months ago.

Sorry for the delay. Do you have the 25 character product key for a retail version of Windows 8.1?

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