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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 727
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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My computer is frozen it says please do not power off or

Customer Question

My computer is frozen it says please do not power off or unplug your machine installing update 41 of 46 its been like this for about 1 hour
Submitted: 10 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 10 months ago.

Hello and thank you for choosing JUSTANSWER.com

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Please do NOT turn off the computer.

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Updates that take a LONG TIME is perfectly NORMAL.

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SOme updates can take up to 8 or even 12 hours.

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It really depends on the spped of your computer, and the nature of the update.

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I know its annoying, but you HAVE to just wait longer.

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If after say....24 hours, and it has NOT progressed at all........THEN you might want to to think about doing something.

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But only after 1 hour......or even 8 hours....i say its normal.

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Please take a moment to rate my performance.

Customer: replied 10 months ago.
Ok I'll wait
Expert:  Quiksilver07070 replied 10 months ago.

Is it still progressing?

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Has it moved beyond the 41 of 46 yet?

Customer: replied 10 months ago.
Still processing the same information on the screen
Expert:  Quiksilver07070 replied 10 months ago.

How about now?

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Has it moved on? Or is it still stuck on the 41 of 46 update?

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