How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Re w701 ds. Windows 7 Black screen on both screens Can't see

Customer Question

Re w701 ds. Windows 7
Black screen on both screens
Can't see to get into safe mode using any keys etc
Small screen has black/blue screen with cursor but none of safe mode access techniques work for me
Now just couple days ago managed to restart and it rand disk integrity checks and they passed
Trying to locate my windows 7'disks and restart that way
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Jim. My name is***** you for your question and the opportunity to assist.

When you try to start the laptop normally, what happens?

What is the error message that appears onscreen?

Customer: replied 1 year ago.
ok
Lenovo w 701 ds screen battery removedSecond secret extended
1 powered off only indicator is green for plugged in
2 power on couple of LEDs at top of screen turn off and on
3 wifi and other lights green
4 cd goes on and off nothing in cd drive
5disk activity light goes green
6 do not see think pad splash screen or windows login screen on either monitor
7 on extended screen which is significantly smaller than Maine screen see blue/ bl ak screen with cursor
8 can move cursor around extended screen, cannot move cursor to larger screen
9 F8 ,Ctrl alt delete and Ctrl alt escape do not work
10 right click on cursor does not work
At end indicators all green, disc indicator is green
Can't get into safe mode
As of interest happened couple of days ago and was able to reboot from small extended screen
Also it ran a disk integrity check through bios I thinks and it passed after cleaning up some orphan files
That's it in a long nutshell. Right now I'm looking for windows disk to try recovery
This
Jim
Customer: replied 1 year ago.
Ah yes there is no error message all I get is black blue screen
Expert:  Byron replied 1 year ago.

#6 seems to be a hurdle as the first thing you should see when powering on is the Lenovo splash screen.

That screen may be able to be turned off. When you start it up do you see the BIOS POST information

come up on the screen? (things such as BIOS revision, amount of RAM and hard drives)

Customer: replied 1 year ago.
Nope nothing it's the standard black screen of death no data nothing on main screenOn secondary screen I get a cursor which I can move but no data of any typeLike I say last time this happened I booted in from secondary screen and main screen eventually came up and all was happy
Expert:  Byron replied 1 year ago.

Do you have a VGA monitor you could hook up to it?

The only way I know to get into Safe Mode

from a cold start is to start it up and begin tapping F8.

Customer: replied 1 year ago.
No I dont. I'm going to try reloading windows 7 as soon as I get extra copy from lenovo thks a way
Expert:  Byron replied 1 year ago.

Ok. Come back if any issues.