Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, If your account requires additional verification, it may be suspended. As a result, you'll be unable to sign into your account and request a ride. Please follow the steps below to reactivate your account :
If your account has been suspended, please let us know at *****@******.*** Please provide:
- a copy of your photo ID in the same name as your account- a photo of the credit card on your account with only the last four digits and your full name showing
This additional security measure is an important step to keep the system safe and your account secure.
Hope this help
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