Can you type me the full message you get about the missing protocols?
Which antivirus software are you running and which operating system? Thanks
Any third party anti virus like Kaspersky?
Which computer are you using to talk to me?
Are you able to connect the computer via Ethernet?
So there is no wifi only ethernet?
I understand. BUT can you please tell me what i am asking for. How were you connecting previously (WiFi or via Ethernet)?
Okay. Hold Windows Key and Press X. Choose Device Manager and let me know once there.
Scroll down and expand network adapters, and type me the names of the adapters here.
Is there one which has the words 802.11 something?
Does it just says Realtek?
There should be more words next to it
This doesn't lists the wireless card, that means you were connecting to the internet via cable hooked up to your computer, right?
Don't see wireless card in the list.
Hold Windows Key and Press R. Type ncpa.cpl and click Ok. tell me if you see connected written next to any adapter? and how many adapters are shown there?
Okay. Please right click on it and choose Disable. Then restart your PC and go back here, to re-enable it by right clicking it, then test.
Power off earthlink router, then power it back on and then test.
Hold Windows key and Press X. choose command prompt, type ping 22.214.171.124 and hit the enter key. Then tell me what message do you get?
While moving, did you move or change anything with your earthlink router?
I beleive you would need to call a technician from your ISP to configure your router.