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I'm sorry about the issue. What's the model of your phone?
Do you mean you cannot open any app icon or go to settings on the phone?
Or is it email password? What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.