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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just got a new phone and cannot get into it because I

Customer Question

I just got a new phone and cannot get into it because I cannot remember my password
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your phone?

Do you mean you cannot open any app icon or go to settings on the phone?

Or is it email password? What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.