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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently purchased a Hp laptop with windows 10, tried to

Customer Question

I recently purchased a Hp laptop with windows 10, tried to install a program The Print Shop vs. 23, unable to. What and how can you tell me or walk me thru installing this program?
Window 10 is new to me, can't find anything.
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

We will need to manually install an older version of .NET Framework to get Printshop 23 to work with Windows 10.

May I set up a quick, secure remote session to check the issue now?

Please reply back using the box below. Thank you.

Customer: replied 1 year ago.
Np fhAnks
Expert:  Bryan replied 1 year ago.

Would you like me to provide you with the steps to carry out yourself now, to get Print Shop to work with Windows 10?

Customer: replied 1 year ago.
Expert:  Bryan replied 1 year ago.

One moment, looking up the steps for you now.

Expert:  Bryan replied 1 year ago.

Okay, back. The steps might get quite complicated for a normal user to follow, and involves using a cleanup tool to uninstall .NET Framework first, and then delete its references from the Registry Editor, and reinstall Print Shop thereafter.

Our remote session will be 100% secure, and will allow me to connect directly to your screen and do these steps quickly for you; you will be able to see exactly what I'm doing during the session. I'll waive off the $5 fee as well, so there will be NO additional charge for the remote session. Please let me know if you would like to continue; thank you.

Customer: replied 1 year ago.
No discontinue.
Expert:  Bryan replied 1 year ago.

Will do, do not reply any further. Thanks.