Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Please open your internet browser and type : https://www.facebook.com/
type the email and the password ***** your old Facebook account then click login
if you forgot your password, click on the link below and follow the onscreen instructions to reset your password :
Let me know if you need any further help and i will gladly continue to help
I'm sorry but i can't call you now, have you tried my suggestion please ? Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Do you still need help please?