I am the person that will be helping you today.
Please, perform the following steps:- Close all Internet Explorer windows (VERY IMPORTANT STEP)- Hold down the two following keys at the same time: Windows key and the letter R- In the box that comes up, type: inetcpL.cpL- Click the Ok button.- Click the Advanced tab on the top right- Click the Reset button- Click the checkbox and click RESET- Open Internet Explorer and verify that all is well.
More often than not, such an issues arises when something with the Internet Explorer configuration becomes corrupt. The instructions above will remove the corruption. The instructions above can be used any time in the future if you have another problem with Internet Explorer.
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Thank you again, - Jason