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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot do clean install of windows 7 on new computer that

Customer Question

Cannot do clean install of windows 7 on new computer that has windows 10
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

You should be able to do that. Are you able to boot the machine from your Windows 7 installation disk?

Customer: replied 11 months ago.
but cannot move mouse
Expert:  Byron replied 11 months ago.

Are you using a USB corded mouse? Try that if the one you have now is wireless.

Customer: replied 11 months ago.
Doesn't recognize USB
Expert:  Byron replied 11 months ago.

What about a keyboard? Are you able to move around the screen using the Tab key?

Customer: replied 11 months ago.
No
Customer: replied 11 months ago.
Trying to locate and install drivers for this new motherboard
Customer: replied 11 months ago.
Never mind - refund my money - this is of no help