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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a officejet 4500 printer.bought in 2009... the

Customer Question

I have a officejet 4500 printer.bought in 2009... the printer works fine. But it won't print from my computer, it print,s but its a color lite orange, and you can hardly read it. Recently, Microsoft had a free download for windows 10, of course without thinking ,I downloaded it. Could that be the problem? and can it be fixed to print from windows 10 ? If so; I would need step by step instructions, not too swift with computers.. Thank you very much. Roxy XXXX... ******@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

You may need to update the driver, below is the most recent version.

http://ftp.hp.com/pub/softlib/software12/COL32500/mp-109548-2/OJ_AIO_4500_G510a-f_NonNet_Full_Win_WW_140_408-4.exe

We can setup a remote session if you'd like to get this resolve.

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.