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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8751
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Several months ago, I upgraded the free upgrade of Windows

Customer Question

Several months ago, I upgraded the free upgrade of Windows 10. It has been working fine until,January 1. Now can't connect to Internet. Do I need to revert back to Windows 7?
Submitted: 11 months ago.
Category: Computer
Expert:  Barun replied 11 months ago.

Hi, and thank you for asking your question.

Just to clarify, are you getting the following error on the Windows 10 computer now:

Windows socket registry entries required for network connectivity are missing

Please reply back using the box below. Thank you.

Expert:  Barun replied 11 months ago.

Also, could you let me know when did you first start having this issue with the Internet?

Thanks; keep me posted.

Expert:  Barun replied 11 months ago.

When you are back on, please carry out the following steps to do a System Restore back to before you first started having this issue with the Internet:

Press the Windows key + R (on your keyboard) to bring up the RUN box.

Type in rstrui and press ENTER.

In the System Restore window, select "Choose a different restore point" (if available), and click Next.

Next, TICK the "Show more restore points" checkbox, and then select a restore point dated BEFORE the issue first started.

Click Next > Finish. Allow the restore process to complete, and then check if this rolls back the issue all right.

Do let me know how it goes. Thank you.

Customer: replied 11 months ago.
Didn't change anything.
Expert:  Barun replied 11 months ago.

OK. Please clarify my earlier question, as follows:

Are you getting the following error on the Windows 10 computer now:

Windows socket registry entries required for network connectivity are missing

Customer: replied 11 months ago.
Expert:  Barun replied 11 months ago.

No issues. Please RIGHT-click on the Start menu at the bottom-left now, and click "Device Manager".

In the Device Manager window, double-click on "Network Adapters". What devices do you see listed under it?

Customer: replied 11 months ago.
Blackberry, broadcom,DW150 Wireless,Intel 82579LM, & several WAN Minipirts
Expert:  Barun replied 11 months ago.

Hmm, could you let me know what's the full Broadcom device?

Customer: replied 11 months ago.
Broadcom NetXtreme Gigabit Ethernet
Expert:  Barun replied 11 months ago.

Okay, thanks, ***** ***** on the "DW150 Wireless" device now, and select Uninstall.

TICK the "Remove driver software" checkbox, and uninstall the device.

Next, click on the "Actions" tab at the top of the Device Manager, and select "Scan for hardware changes".

Allow Windows to automatically detect and reinstall the device for you. Done that, please check - does this make any difference to your issue?

Keep me posted.

Customer: replied 11 months ago.
No, didn't help.
Expert:  Barun replied 11 months ago.

OK, allow me just a couple of minutes please.

Customer: replied 11 months ago.
Ok
Expert:  Barun replied 11 months ago.

Okay; next, please right-click on the Start menu once again, and select "Command Prompt (Admin)".

In the window that comes up, type in the following command:

netsh winsock reset

Press ENTER and allow the command to complete processing. Next, type in the following command:

netsh int ip reset

Press ENTER, and then restart your computer. Does this make any difference to your issue?

Keep me posted.

Customer: replied 11 months ago.
I just lost the mouse. Put new batteries in send that didn't help.
Expert:  Barun replied 11 months ago.

Hmm; is this a laptop or a desktop?

Customer: replied 11 months ago.
Desktop Dell Optiplex 790
Expert:  Barun replied 11 months ago.

OK; please disconnect the mouse (or its USB adapter, if it's wireless) from the computer, and then plug it back in to a different USB port this time. Does it allow you to use the mouse now?

Customer: replied 11 months ago.
Got mouse back. Restarted.
Expert:  Barun replied 11 months ago.

OK, please go ahead and run the two commands as directed in my earlier reply, and then restart and let me know.

Customer: replied 11 months ago.
Resetting failed. Access is denied.
Expert:  Barun replied 11 months ago.

No problem; please go ahead and restart now, and let me know what happens. Thank you.

Customer: replied 11 months ago.
Didn't help.
Expert:  Barun replied 11 months ago.

Hmm, this is a tricky one. Let me open up your question to our other experts now, who will be able to assist further.

Thank you, ***** ***** do NOT rate until your issue has been resolved.

Customer: replied 11 months ago.
Does this have something to do with the upgrade from Windows 7 to 10?
Customer: replied 11 months ago.
I really need to resolve this today. I am running a small business and need the Internet to Mary deadlines.
Expert:  GeekGal replied 11 months ago.

Hi there. My name is***** will be my pleasure to assist you with this.

Customer: replied 11 months ago.
Sure hope so.
Expert:  Robert M. replied 11 months ago.

when you did the restore operation did you make sure to use the additional restore points to make sure that you went back to a date BEFORE the problem started on january first ?

if not please try that.

if it does not work or you cant find restore points that far back let me know and i will try to find a utility to rebuild the windows internet stack