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Hi, and thank you for asking your question.
Just to clarify, are you getting the following error on the Windows 10 computer now:
Windows socket registry entries required for network connectivity are missing
Please reply back using the box below. Thank you.
Also, could you let me know when did you first start having this issue with the Internet?
Thanks; keep me posted.
When you are back on, please carry out the following steps to do a System Restore back to before you first started having this issue with the Internet:
Press the Windows key + R (on your keyboard) to bring up the RUN box.
Type in rstrui and press ENTER.
In the System Restore window, select "Choose a different restore point" (if available), and click Next.
Next, TICK the "Show more restore points" checkbox, and then select a restore point dated BEFORE the issue first started.
Click Next > Finish. Allow the restore process to complete, and then check if this rolls back the issue all right.
Do let me know how it goes. Thank you.
OK. Please clarify my earlier question, as follows:
Are you getting the following error on the Windows 10 computer now:
No issues. Please RIGHT-click on the Start menu at the bottom-left now, and click "Device Manager".
In the Device Manager window, double-click on "Network Adapters". What devices do you see listed under it?
Hmm, could you let me know what's the full Broadcom device?
Okay, thanks, ***** ***** on the "DW150 Wireless" device now, and select Uninstall.
TICK the "Remove driver software" checkbox, and uninstall the device.
Next, click on the "Actions" tab at the top of the Device Manager, and select "Scan for hardware changes".
Allow Windows to automatically detect and reinstall the device for you. Done that, please check - does this make any difference to your issue?
Keep me posted.
OK, allow me just a couple of minutes please.
Okay; next, please right-click on the Start menu once again, and select "Command Prompt (Admin)".
In the window that comes up, type in the following command:
netsh winsock reset
Press ENTER and allow the command to complete processing. Next, type in the following command:
netsh int ip reset
Press ENTER, and then restart your computer. Does this make any difference to your issue?
Hmm; is this a laptop or a desktop?
OK; please disconnect the mouse (or its USB adapter, if it's wireless) from the computer, and then plug it back in to a different USB port this time. Does it allow you to use the mouse now?
OK, please go ahead and run the two commands as directed in my earlier reply, and then restart and let me know.
No problem; please go ahead and restart now, and let me know what happens. Thank you.
Hmm, this is a tricky one. Let me open up your question to our other experts now, who will be able to assist further.
Thank you, ***** ***** do NOT rate until your issue has been resolved.
Hi there. My name is***** will be my pleasure to assist you with this.
when you did the restore operation did you make sure to use the additional restore points to make sure that you went back to a date BEFORE the problem started on january first ?
if not please try that.
if it does not work or you cant find restore points that far back let me know and i will try to find a utility to rebuild the windows internet stack