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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31326
Experience:  Over 20 years of consulting to the IT industry
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Most of my number keys are unresponsive. How do I take them

Customer Question

most of my number keys are unresponsive. How do I take them off to clean them? Already tried compressed air.
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me the make and model of the computer or Laptop?

Thank you

Customer: replied 11 months ago.
I have an ASUSpro laptop -- B53S series
Expert:  Richard replied 11 months ago.

Thanks

Its rare it will be dirt or anything under them causing this, so before we do this I want to rule out some other causes.

When did the problem start and which version of windows is this?

Customer: replied 11 months ago.
I have windows 10, and it's been awhile -- not really sure -- maybe a year. It's primarily 4, 7, 9 and 0 and the comma key. It wouldn't be so bad except I can't really use the uppercase portion of it either. Very annoying
Expert:  Richard replied 11 months ago.

Thanks

Can you press the windows key + R and type in msconfig and press enter

Click on the Services Tab and click "Hide All Microsoft Services"

Then click Disable All

Click ok, restart and let me know if the buttons now work please

Customer: replied 11 months ago.
it says windows cannot find misconfig
Expert:  Richard replied 11 months ago.

ok, you mis spelt it, its msconfig not misconfig

Customer: replied 11 months ago.
Okay, I did that. Didn't fix the keyboard issue and now my laptop isn't detecting the wireless connection so I'm on my phone
Expert:  Richard replied 11 months ago.

ok, repeat the instructions and choose Enable All.

Tell me when you have and have internet again please.

Customer: replied 11 months ago.
Still says not connected, no connections available
Expert:  Richard replied 11 months ago.

ok, it should have come back as we undid the last step (though that step should never have lost you wireless in the first place)

Remove the power to your wifi router, wait 5 minutes, connect the power, restart the Laptop and tell me if it appears please.

Customer: replied 11 months ago.
I finally was able to connect without shutting down the router
Expert:  Richard replied 11 months ago.

ok, may have taken some time for the wireless to appear.

Can you do the following please as I want you to make a new test account to see if the problem is occurring there

  1. Select the Start button, and then select Settings.

  2. Select Accounts > Other users.

  3. Under Other users, select Add someone else to this PC.

  4. At the bottom of the page, select I don’t have this person’s sign-in information.

  5. At the bottom of the next page, select Add a user without a Microsoft account.

  6. Enter a name for the new account. If you want this person to sign in with a password, enter and verify the password, add a password ***** and then select Next.

  7. Select Finish.

Expert:  Richard replied 11 months ago.

Then restart and sign into that account and tell me if the buttons now work

Customer: replied 11 months ago.
User profile service failed the sign in. User profile cannot be loaded
Expert:  Richard replied 11 months ago.

ok, the profile was corrupted for the user account, make another one and tell me if you can sign in with that one please

Customer: replied 11 months ago.
Same thing happened again
Expert:  Richard replied 11 months ago.

Same user profile error?

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

ok, this will all be part of the problem.

Do you have data on the Laptop thats not backed up? As the simplest solution is a reinstall of windows. We can attempt to repair it, but if you do not have data on their not backed up and minimal programs installed, this would be the best route.

Please let me know.

Customer: replied 11 months ago.
I don't want to do that
Expert:  Richard replied 11 months ago.

ok, bear in mind you may have to in the end, but we will attempt the repair first.

Press the windows key + X and click on command prompt (admin)

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me if the buttons work

Customer: replied 11 months ago.
My computer won't even come up now. It stalls out at the welcome and says it needs to restart. What did you do? All I needed was a few keys fixed. This is turning into a nightmare!
Expert:  Richard replied 11 months ago.

We are running a windows error scan to check for errors. As it was not even allowing you to create a new user account there are a number of issues with it.

Restart the computer please if thats what it is asking you to do.

Customer: replied 11 months ago.
I'm now at advanced options screen. System restore, system image recovery, startup repair, command prompt, startup settings, or go back to previous build
Expert:  Richard replied 11 months ago.

ok, not sure what you did as my instructions would not get to this.

Can you power off the computer then power it on again please.

Customer: replied 11 months ago.
I keep doing that. It won't complete the sign in. Just an unending loop of restarting, error, restart
Expert:  Richard replied 11 months ago.

ok, go back to the advance options and choose System Restore, choose the last restore point, let that complete and tell me if it then starts please.

Customer: replied 11 months ago.
I sign in, the welcome sign comes up, it stalls out, and I get a blue screen that says my pc ran into an issue and it's restarting. Now I have a black screen saying reboot and select your proper boot device or insert boot media
Expert:  Richard replied 11 months ago.

ok, that means your hard drive crashed.

Can you remove the power cable then hold the power button down for 60 seconds then release.

Then connect the power, turn it on and tell me if it then starts please.

Customer: replied 11 months ago.
No. Stalled out, restart, now I'm at a blue recovery page. Choices are restart of advanced repair options
Expert:  Richard replied 11 months ago.

ok, choose advanced repair options,

and choose System Restore, choose the last restore point, let that complete and tell me if it then starts please.

Customer: replied 11 months ago.
It's going. Not sure how long it will take. Will let you know
Expert:  Richard replied 11 months ago.

thank you

Customer: replied 11 months ago.
Did not complete successfully
Expert:  Richard replied 11 months ago.

What was the exact error it gave you?

Customer: replied 11 months ago.
That's exactly what it said. When I hit close it restarted and I'm back in the same loop.
Expert:  Richard replied 11 months ago.

ok, can you choose a different restore point please and tell me if it can restore on that one.

Customer: replied 11 months ago.
Okay, next restore point it gave me was 12/30 which was a windows update
Expert:  Richard replied 11 months ago.

ok, please choose this one.

Customer: replied 11 months ago.
System restore did not complete successfully. Your computer's system files and settings were not changed. An unspecified error occurred during system restore Ox800700b7
Expert:  Richard replied 11 months ago.

ok, this is pointing to an issue with your mainboard, explains the button issue, why we cannot create a new user account, run a windows error check or a system restore and why it is not running now.

We will need to attempt a reinstall of windows to confirm if the mainboard is at fault, we will choose to keep your files but your programs you will need to insrtalll again.

Go back to the Advance Recovery and choose Reset My PC

Choose the option to keep your files, then let it complete.

It can take some time, and once done, tell me how it now operates please.

Customer: replied 11 months ago.
How will I install all my programs?
Expert:  Richard replied 11 months ago.

The same way you did initially, its the same process.

Customer: replied 11 months ago.
I don't even know if I still have skill the software. I think I will wait until I can talk to my husband about this
Expert:  Richard replied 11 months ago.

ok no problem.

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