I am sorry to hear that you are having this issue.
Do you still have the cell number ending in 16?
If yes, can you receive a text on it right now?
If yes, what is the full 10 digit cell number ending in 16 please?
okay. is anyone at the California number that can receive the call now?
okay do you have a recovery code for that email?
Your recovery code is 25 characters long and looks like this: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
okay, answer each of these security questions please>
Answer your security question: Mother's birthplace
Other passwords you've used for this account
Subjects of your recently sent emails (one per text box)
Names of any folders you've created, other than default folders like Junk, Drafts, or Sent (one per text box)
Email addresses of contacts you've recently sent emails to (one per text box)
Last five digits of your Xbox Live prepaid card number
Name on credit card
Last four digits of the credit card number
do you have access too the gmail account? [email protected]
what is the full gmail address please?
okay, I am going to send a code to that gmail, let me know the code when you get it please.
that code didn't work. Are you sure that you typed it correctly. are there any other codes in the email?
I just resent the gmail, let me now the new code please.
okay, there is time limit. The request to change your password ***** expired. I will send another. Let me know as soon as you get it. It expires in a few minutes.
I just resent the gmail.
okay, this is the messsage from hotmail.
Because you turned on two-step verification, you need up-to-date security info to sign in to your account. During the waiting period you will not be able to sign in to sites or services with your Microsoft account, but will be able to sign in to devices or use your existing app passwords.
You can avoid the wait by:
Hello Genie, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sorry to hear you haven't been able to get your problem solved yet.I could recover the account from your computer by finding your actual password.May I start a remote session so we can work on the problem together from your computer?Please reply using the box below.Regards,Martin