For Online Computer Support, Ask a Computer Technician
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know the make and model of the computer.
What is the operating system you have on the computer.
is this a laptop or a desktop model?
Please confirm is it HP Pavilion desktop PC p6201es
Thanks for providing the correct model number, let me know if this computer has a usb keyboard and mouse attached to it or its a wireless.
by pass the kvm switch and connect the keyboard and mouse directly to the pc and the monitor directly on one computer and once it recognize the hardware run windows 10 latest updates and once it completes the updates you may switch to the kvm
feel free to ask if you have any question.