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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4668
Experience:  B.Sc. Computer Science with Honors
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My Windows 10 upgrade slowed WAAAAY down yesterday, but

Customer Question

My Windows 10 upgrade slowed WAAAAY down yesterday, but would still reboot. Today it decided it needed an auto fix, but when the choose keyboard screen comes up the mouse and keyboard aren't active.
At this point the computer will no longer boot up the software at all, but just goes into repair mode and freezes on the "choose type of keyboard" screen. How do I get past this screen and allow the auto repair to continue?
--Les
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

let me know the make and model of the computer.

What is the operating system you have on the computer.

Customer: replied 11 months ago.
HP P66201 upgraded to Win 10
Expert:  Michelle replied 11 months ago.

is this a laptop or a desktop model?

Customer: replied 11 months ago.
Desktop
Expert:  Michelle replied 11 months ago.

Please confirm is it HP Pavilion desktop PC p6201es

Customer: replied 11 months ago.
It's a P6620f
Expert:  Michelle replied 11 months ago.

Thanks for providing the correct model number, let me know if this computer has a usb keyboard and mouse attached to it or its a wireless.

Customer: replied 11 months ago.
USB routed through a KVM switch (two computers using same monitor)
Expert:  Michelle replied 11 months ago.

by pass the kvm switch and connect the keyboard and mouse directly to the pc and the monitor directly on one computer and once it recognize the hardware run windows 10 latest updates and once it completes the updates you may switch to the kvm

Customer: replied 11 months ago.
Will try this. Thank you!
Expert:  Michelle replied 11 months ago.

feel free to ask if you have any question.