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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My asus laptop, screen is not turning on, i have

Customer Question

Customer: My asus laptop, screen is not turning on, i have troubleshooted with turning on and off, takign the bzattery out etc
JA: Thanks. Can you give me any more details about your issue?
Customer: I press the on button and the screen doesnt turn off has been happening a lit recently but if i clsoe the screen and open it again it usually works but not today.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
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Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know the model number and how old is the laptop.

Customer: replied 11 months ago.
R501VZ and 2.5 years old
Expert:  Michelle replied 11 months ago.

we have to diagnose the problem by troubleshooting the issue and then we can make out whats wrong in it. In case of hardware issue detected then you will have to either get it repaired of if any part found bad that can be replaced to get the unit back in working again.

In hardware cases i can only tell you what is bad and cannot make the bad part work on this chat session. I hope you understand.

Customer: replied 11 months ago.
Also I have hooked it up to my TV and eventually it loaded.
Customer: replied 11 months ago.
Ok Thank you.
Expert:  Michelle replied 11 months ago.

sorry about the delay i had to restart my system. Let me know when you are ready.

Customer: replied 11 months ago.
I am ready
Expert:  Michelle replied 11 months ago.

you said when you plug in an external monitor do you get display on it?

Customer: replied 11 months ago.
after about 2-3minutes the log in screen
Expert:  Michelle replied 11 months ago.

Are you able to login fine to windows on the external tv/monitor?

Customer: replied 11 months ago.
all ok.
Expert:  Michelle replied 11 months ago.

Thanks for confirming now press the Fn key and hit the F5 key together at the same time on the keyboard together and let me know if you see anything on the laptop screen.

Customer: replied 11 months ago.
Nothing is happening/
Expert:  Michelle replied 11 months ago.

unplug the external monitor and then use a flashlight and check the laptop screen if you see any kind of display output.

Customer: replied 11 months ago.
how do you mean?
Expert:  Michelle replied 11 months ago.

let the laptop be on you must be on the windows screen then you unplug the external monitor and use a flash light to see if you see windows screen on the laptop.

Customer: replied 11 months ago.
I can see some light