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Hello. My name is ***** ***** I will be assisting you today.
What happens when you try to login?
Can we try a remote session, if you're able to get logged in and connect me?
Can you get on the infected one?
oh sorry I thought you said you were able to login sometimes.
Let's try a few passwords to start off with. Appears others have had success with this in the past.
ari123 123 12345 123450 123456
If that doesn't work, we'll need to burn a CD and boot from it. Do you have any blank CDs we can burn?
try the restart
that's fine, I'll be around all night
Yes that's fine, when you get back, see if you can finish out that list of passwords with restarts in between. Then we'll burn a CD to boot from.
you get through all the passwords? You have access to a blank CD?
see if safe mode with networking works
If that doesn't work, we need to download this file to a working PC and burn it onto a CD.
ok download the above file, extract it.
then burn that cd080802.iso file to the CD
I use this program to burn CDs http://www.softsea.com/download/ISO-Image-Burner.html
when you download it
you have to right click the folder and go to extract
yes, put the CD in the infected computer
It should boot up on its own, if not press F12 repeatedly on startup and choose to boot from CD/DVD
Once we get it booted, it's easy steps from here on out.
Attached are step by step screenshots.
we want ODD: TSSTcorp CDDVDW
try again, if cd is working it'll boot to diff menu
It sounds like the CD might not be burned correctly, can you remote me into the PC that you're burning the CD with?
use this link to connect me; http://www.justanswer.com/remotedesktop/join.aspx?Session=cb1641cb-0cf8-4447-8eee-0287f8e3b3be