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what kind of connection do you have? is it wireless or do you have an ethernet cable
when you say windows 10 update do you mean you converted from windows 7 or 8 to win 10 or that you had win 10 and did one of their normal updates
the easiest thing to do is a system restore to before the update
System restore instructions - windows 7 8 10
hold the windows logo key and hit Rin the box that appears type
select restore to an earlier date.
Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"click that if the suggested ones are not BEFORE THE PROBLEM STARTED
choose a date from the calendar that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settings box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.
possible. I have had them take a few hours on occasion. but 5 or 10 minutes is much more common.
if the bar is moving or it is making sounds like the hard drive is moving or flashing the disk access light than it is still working.
If its not doing anything at all and you are sure it is frozen than it probably is and you would have to hold the power button in till it turns off and then start it up and try it again.
I don't think you did anything wrong. probably the update screwed some stuff up and it was like a cascade effect. those things screwed up the restore and the restore dying screwed up something else.
try turning it off and leaving it for a few minutes then turning it on again
but if you think its running let it run.
I am leaving for the day. I will be here tomorrow if thats ok
or i can opt out and see if somebody else wants to work with you
If you can get it to the login screen even we can do something but if it wont start its going to be a long road to get it going again
all i can do is opt out. if nobody picks up i can get you tomorrow. to do the remote it has to be running though
probably between 10 and 12 CST
all i did was opt out. if somebody else picked up thats fine
if nothing works or you dont get help post back and i will look in when i am online.
yes we can do it today i just need you to accept the offer for additional service and i can get you my phone number and a remote link and we can pick a time that works for you.