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Can you tell me what the make and model is for the Acer laptop you have?
Also, some laptops have a button on the keyboard that will turn on, and turn off the external display. Have you checked this?
So, you DO have this button? And when you pushed it, nothign happened?
Or do you NOT have this button?
Are you able to go to the SCREEN RESOLUTION window, and use the DETECT button to see if the second monitor is even recognized?
If you want i can do a REMOTE SESSION with you and check your settings. Are you up for it?
im sorry, but i am unable to help with billing or account questions.
YOu will need to contact customer service.
I will Opt-Out so another expert can help
Hello! My name is*****
If the problem is still there, please tell me which Windows version is installed on your Acer computer. Also, do you remember making any changes to the computer recently?
Let me know,
Do you still require assistance with this issue?
Let me know,IT Miro