I'm sorry about the issue. Is this email archive, or something else?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
You're welcome. Great. This is being cancelled. If you need anything else, please come back any time. Thank you for the update.