For Online Computer Support, Ask a Computer Technician
I'm sorry about the issue. Do you also have a Windows or Mac computer?
If yes, are you currently able to use your facebook on the computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Sorry, what happens when you log out the new facebook account at the facebook.com website, then log in your old facebook account?
I do live online support. Can I provide instructions here?
At the facebook.com website, what happens when you try the "Forgot your password?" option there? Please reply at the box below. Thank you.
Sorry, can you please follow the steps again, then let me know which step you are stuck at?
Please reply at the box below. Thank you.