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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been having to log in to the web version every time I

Customer Question

I have been having to log in to the web version every time I use FB for several weeks now. This was not the case previously. Today, just to experiment, I eliminated the web sign for FB on my home page---a big mistake. I tried creating a new account, very unsatisfactorily. Now I am left with nothing. I would like to have my original account back and not have to continuously log in to it. How can I do that?
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Do you also have a Windows or Mac computer?

If yes, are you currently able to use your facebook on the computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 11 months ago.
I do not have a computer
Expert:  Viet - Computer Tech replied 11 months ago.

Sorry, what happens when you log out the new facebook account at the facebook.com website, then log in your old facebook account?

Please reply at the box below. Thank you,

Customer: replied 11 months ago.
I cannot even get in the new acct.
Expert:  Viet - Computer Tech replied 11 months ago.

I do live online support. Can I provide instructions here?

At the facebook.com website, what happens when you try the "Forgot your password?" option there? Please reply at the box below. Thank you.

Customer: replied 11 months ago.
I have tried everything. In fact, I've tried so many things that I have forgotten any details.
Expert:  Viet - Computer Tech replied 11 months ago.

Sorry, can you please follow the steps again, then let me know which step you are stuck at?

https://www.facebook.com/recover/initiate

Please reply at the box below. Thank you.

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