Hi there. My name is ***** ***** GeekGirl :). Thank you very much for giving us an opportunity to help you. Please keep in mind as we work together that it often takes more several steps and/or answers to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied. If I am unable to solve your problem, I will open it up to another expert who may be able to help. Your satisfaction is my top priority!
You have Nook account with barnes and Noble online , correct?
Every book that you have ever purchased should be there available fro download again at any time. You can safely reset your Nook, then simply set it up with the same emil address and password ***** you and use on the Barnes and Noble site. You shoudl then be able to very easily ownload the books that you want if you have wifi capability on your Nook.
If this particular model does not have wifi, then you can download the books that you want to be sure that you have, onto your PC from the Barnes and Noble site, then transfer them to the nook using the usb cable. If you need clarification on any of this please let me know and I will be most happy to assist you.
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